We ship to the destinations available at checkout. Enter your delivery address to see the shipping options and rates for your location.

In-stock orders are usually processed within 1–2 business days. Orders are not processed on weekends or public holidays. Pre-order shipping timelines are shown on the relevant product page.

Delivery time depends on your destination and shipping method. Processing time is separate from transit time. Once your order ships, you’ll receive tracking information by email.

Eligible orders qualify for free standard shipping. Please check our Shipping Policy for the minimum order amount and eligible destinations.

Once your order ships, we’ll email you a tracking link. Use it to follow your shipment and check the carrier’s latest delivery updates.

Please contact support@kaffago.com with your order number and clear photos of the item and packaging. Our team will review the issue and help arrange a suitable solution.

KaffaGo espresso machines, including Rift™, carry a 24-month limited warranty against defects in materials and workmanship. Other KaffaGo equipment, including the Summit™ grinder, carries a 12-month limited warranty. Please see our Refund Policy for coverage details and exclusions.

Email support@kaffago.com with your order number and a description of the issue. Include photos or a short video where possible so our team can assess the problem and explain the next steps.

Eligible products purchased directly from KaffaGo.com may be returned within 30 days of delivery. Items must meet the conditions in our Refund Policy and include the original accessories, packaging, and proof of purchase. Contact us before sending anything back.

Sealed, unopened coffee and capsules may be returned within 30 days of delivery, subject to our Refund Policy. Opened products cannot be returned unless they are defective or arrived damaged. Please report issues with consumable products within 7 days of delivery.

Customers cover return shipping for changes of mind or personal preferences. If your item is defective, damaged, or incorrect, KaffaGo covers reasonable return shipping costs in accordance with our Refund Policy.

Yes. Rift works with ground coffee using the ground coffee basket. Follow the supplied brewing guide for the recommended dose, grind size, and preparation steps.

Rift supports Nespresso Original-compatible capsules when used with the appropriate capsule adapter. Nespresso Vertuo capsules are not compatible. Check capsule compatibility before purchasing.

Yes. Rift includes a self-heating function. Follow the supplied user guide for water levels, heating instructions, and safe operation.

You’ll find the package contents in the “What’s Included” section on the Rift product page. Bundle contents may differ, so check the list for your selected package before ordering.

Switch off the machine and allow it to cool before cleaning. Remove used coffee grounds or capsules and clean the removable brewing components according to the supplied user guide. Do not immerse the main unit or charging port in water.

Rift’s compact, rechargeable design makes it suitable for travel. Pack it securely and follow the user guide for storage and transport. Check your carrier’s battery rules before flying.

Choose an eligible coffee product and select a subscription option where available. Your price, delivery frequency, and recurring billing details will be shown before you complete your purchase.

You can manage available subscription options through Manage Subscription in your account. Changes apply to future orders. If your next order has already been processed, contact support@kaffago.com for assistance.

Open Manage Subscription to view the coffee selections and delivery schedules available for your plan. Make changes before your next order is processed.

Ongoing subscriptions renew automatically according to the schedule shown at checkout, unless cancelled. Review your plan details for the next billing date and renewal amount.

Please make changes before your next order is processed. Check Manage Subscription for your upcoming order date. If that date is approaching, contact support@kaffago.com to confirm whether a change can still be made.

Email support@kaffago.com or use the form on our Contact page. Our team normally responds within 1–2 business days. For order-related questions, include your order number.