Privacy policy

Last Updated: August 20, 2026

At KaffaGo, protecting your privacy is part of the experience we promise. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit KaffaGo.com, create an account, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: support@kaffago.com

Phone: +1 (800) XXX-XXXX

Support Hours: Monday–Friday | 8:00 AM–6:00 PM (Pacific Time)

Information We Collect

We collect information necessary to provide you with the best possible shopping experience.

Information You Provide

When you place an order or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment information (processed securely by our payment providers)
  • Order history
  • Customer support communications

Information Collected Automatically

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Products viewed
  • Search terms
  • Cookies and similar technologies
  • Website usage analytics

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Verify and process payments
  • Ship products
  • Provide customer support
  • Communicate about your orders
  • Improve our website and services
  • Detect fraud and enhance security
  • Personalize your shopping experience
  • Send promotional emails (only if you opt in)

Sharing Your Information

We never sell your personal information.

We may share your information only with trusted service providers that help us operate our business, including:

  • Shopify (e-commerce platform)
  • Payment processors
  • Shipping carriers
  • Marketing and analytics providers
  • Customer support providers

These partners receive only the information necessary to perform their services and are required to protect your data.

We may also disclose information when required by law or to protect our legal rights.

Cookies & Analytics

KaffaGo uses cookies and similar technologies to:

  • Remember your preferences
  • Keep your shopping cart active
  • Improve website performance
  • Analyze visitor behavior
  • Personalize advertising

Most browsers allow you to disable or manage cookies through your browser settings. Please note that disabling cookies may affect certain website features.

We may use services such as Google Analytics, Shopify Analytics, Meta Pixel, and other analytics tools to better understand how visitors use our website.

Marketing Communications

If you subscribe to our newsletter or marketing emails, we may send you updates about:

  • New product launches
  • Special offers
  • Promotions
  • Educational content
  • Coffee tips

You may unsubscribe at any time by clicking the "Unsubscribe" link in any email or by contacting us.

Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your personal information.

While no online transmission or storage system can be guaranteed 100% secure, we continuously work to protect your information against unauthorized access, misuse, or disclosure.

Data Retention

We retain personal information only as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Restrict or object to certain processing
  • Withdraw marketing consent
  • Request a copy of your personal data

To exercise these rights, please contact us at support@kaffago.com.

International Data Transfers

Because KaffaGo serves customers worldwide, your information may be processed or stored in countries outside your country of residence. We take appropriate safeguards to protect your personal information during these transfers.

Children's Privacy

KaffaGo products and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. The revised policy will be posted on this page with the updated effective date.

Contact

If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:

KaffaGo Customer Support

Email: support@kaffago.com

Phone: +1 (800) XXX-XXXX

Monday–Friday | 8:00 AM–6:00 PM (Pacific Time)

We are committed to protecting your privacy and providing a secure shopping experience every time you visit KaffaGo.