Refund policy

At KaffaGo, every product is crafted to deliver an exceptional experience, and we stand behind each one completely. Should your purchase ever fall short of your expectations, our Customer Care team is here to make it right.

30-Day Returns

Products purchased directly from KaffaGo.com may be returned within 30 days of delivery.

To be eligible for a return, the item must:

  • Be purchased from KaffaGo.com
  • Be in good condition
  • Include all original accessories, packaging, and manuals
  • Be accompanied by proof of purchase or your order number

Returns requested after 30 days will only be considered for verified manufacturing defects covered under our warranty.

Coffee, Capsules & Consumables

Because roasted coffee beans, ground coffee, and coffee capsules are perishable food products, they are handled under separate return standards to protect the safety, freshness, and quality of every cup.

  • Unopened items: Sealed, unopened coffee and capsules in their original packaging may be returned within 30 days of delivery, provided the freshness seal is intact.
  • Opened items: For food-safety and hygiene reasons, opened or partially used coffee and capsules cannot be returned or refunded unless they are defective or arrived damaged.
  • Damaged, defective, or incorrect items: If your coffee or capsules arrive damaged, past their best-by date, or you received the wrong product, we will promptly replace them or issue a full refund.

To report an issue with a consumable product, please contact us within 7 days of delivery with your order number and a photo of the item and its packaging. As we are unable to resell returned food products, we may not require you to ship opened items back to us.

How to Start a Return

To request a return, please contact us before sending your item.

Email: support@kaffago.com

Phone: +1 (800) XXX-XXXX

Support Hours: Monday–Friday | 8:00 AM–6:00 PM (Pacific Time)

Please include:

  • Order number
  • Reason for the return
  • Photos of the product
  • Videos, if reporting a functional issue

Our Customer Support team will respond within 2 business days with return instructions.

Returns sent without prior authorization cannot be accepted.

Return Shipping

If you changed your mind

If the return is not related to a product defect or shipping error, you are responsible for the return shipping costs.

If we made a mistake

If you receive:

  • a damaged product
  • the wrong item
  • a defective product

KaffaGo will cover all reasonable return shipping and replacement costs.

Defective Products

If your product is not functioning properly:

  1. Contact our support team.
  2. Share a short video showing the issue.
  3. Our technical team may provide troubleshooting steps.
  4. If the issue cannot be resolved, we'll arrange a replacement, repair, or refund at no additional cost.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

Approved refunds are typically processed within 1 business day. Depending on your financial institution, it may take several additional business days for the funds to appear in your account.

If you have not received your refund within 15 business days after approval, please contact us.

Exchanges

Need a different color or model?

The quickest option is to return your original purchase and place a new order.

Customers are responsible for shipping costs associated with exchanges based on personal preference.

Order Cancellations

  • Before processing: Orders may be canceled free of charge.
  • After shipment: Orders cannot be canceled. Once delivered, they may be returned in accordance with this policy.

Warranty

Every KaffaGo product is backed by our 12-Month Limited Warranty against defects in materials and workmanship.

If your product experiences a manufacturing defect during the warranty period, we'll repair it, replace the defective component, or replace the product at our discretion.

To begin a warranty claim, contact:

Email: support@kaffago.com

Phone: +1 (800) XXX-XXXX

Please be prepared to provide your order number, a description of the issue, and photos or videos if requested.

Warranty Does Not Cover

  • Normal wear and tear
  • Cosmetic damage
  • Accidental damage
  • Misuse, abuse, or improper maintenance
  • Unauthorized modifications or repairs
  • Damage caused by improper charging or operation
  • Lost or stolen products

The KaffaGo warranty applies only to purchases made through KaffaGo.com or authorized retailers and is non-transferable. It does not cover second-hand purchases or products obtained through unauthorized marketplaces.

Need Assistance?

Our goal is to ensure every KaffaGo customer enjoys an exceptional experience from purchase to every cup.

If you have any questions regarding returns, refunds, or warranty claims, please contact our Customer Support team:

Email: support@kaffago.com

Phone: +1 (800) XXX-XXXX

Monday–Friday | 8:00 AM–6:00 PM (Pacific Time)