Shipping policy
At KaffaGo, we deliver your order with the same care and precision we put into everything we make. Below you'll find everything you need to know about order processing, shipping, and delivery.
Order Processing
- In-stock orders are typically processed and shipped within 1–2 business days after payment confirmation.
- Orders are not processed on weekends or public holidays.
- During product launches, promotional events, or periods of unusually high demand, processing may take a few additional business days.
- Pre-order items will ship according to the estimated timeline shown on the product page.
If there is an unexpected delay, we'll notify you by email as soon as possible.
Free Shipping
We offer FREE Standard Shipping on orders of USD $50 or more to the following destinations:
North America
- United States (excluding Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands)
- Canada
Europe
- Austria
- Belgium
- Denmark
- Finland
- France
- Germany
- Ireland
- Italy
- Netherlands
- Norway
- Portugal
- Spain
- Sweden
- Switzerland
- United Kingdom
Asia-Pacific
- Australia
- Hong Kong SAR
- Indonesia
- Japan
- Malaysia
- New Zealand
- Philippines
- Singapore
- South Korea
- Taiwan
- Thailand
- Vietnam
Middle East
- Bahrain
- Jordan
- Kuwait
- Oman
- Qatar
- Saudi Arabia
- United Arab Emirates
International Shipping
We also ship to many other countries worldwide. Shipping rates are calculated automatically at checkout based on your destination, package weight, and selected shipping method.
Current additional destinations include:
- Brazil
- Chile
- Colombia
- Mexico
- Peru
- Uruguay
Available shipping destinations may change based on carrier availability and customs regulations.
Please note: We do not ship to P.O. Boxes, APO/FPO addresses, or Packstations.
Shipping Origin
To provide the fastest possible delivery, orders are fulfilled from the warehouse closest to your shipping address, subject to inventory availability.
Our fulfillment centers are located in:
- United States
- European Union
- China
As KaffaGo grows, additional regional fulfillment centers may become available.
Delivery Times
Delivery times vary by destination and shipping carrier.
While we work hard to deliver every order on time, delays caused by customs inspections, weather, carrier disruptions, or other circumstances beyond our control may occasionally occur. For this reason, delivery dates are estimates and cannot be guaranteed.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email containing your tracking number so you can monitor your delivery in real time.
Address Changes
Please review your shipping address carefully before completing your purchase.
- Within 24 hours of placing your order: Address changes can usually be made at no additional charge.
- After your order has shipped: We cannot guarantee that address changes will be possible. Please contact our support team immediately, and we'll do our best to assist you.
Damaged or Defective Products
We stand behind the quality of every KaffaGo product.
If your order arrives damaged, defective, or does not function as intended, please contact us promptly with photos and your order number. We'll work quickly to provide a replacement or refund in accordance with our Return & Refund Policy.
Customs Duties & Import Taxes
International orders may be subject to customs duties, VAT, import taxes, or other government fees imposed by your country.
These charges are not included in your purchase price or shipping fee and are the responsibility of the customer.
If customs charges are not paid and the shipment is returned to KaffaGo, any return shipping costs, customs fees, or related expenses incurred by us may be deducted from your refund.
We recommend checking with your local customs authority before placing an international order if you're unsure about potential import charges.
Product Availability
We ship only brand-new, genuine KaffaGo products.
If an item becomes temporarily unavailable after your order is placed, we'll notify you within one business day and provide available options.
For orders shipping to multiple recipients, please place separate orders for each delivery address.
Need Help?
If you have any questions about shipping or your order, we're here to help.
Email: support@kaffago.com
Phone: +1 (800) XXX-XXXX
Customer Support Hours:
Monday–Friday
8:00 AM–6:00 PM (Pacific Time)