Terms of service

Last Updated: August 20, 2026

Welcome to KaffaGo.com. This website is operated by KaffaGo, Inc. Throughout the site, “we,” “us,” and “our” refer to KaffaGo.

By visiting our website, purchasing from us, or using our services, you agree to these Terms of Service, along with our Privacy Policy, Shipping Policy, Refund Policy, and Warranty Policy.

1. Online Store Terms

You must be at least the age of majority in your place of residence to use this website or make a purchase.

You agree not to use our website or products for any illegal, unauthorized, unsafe, or prohibited purpose.

2. Products, Pricing & Availability

We make every effort to display product descriptions, images, colors, pricing, and availability accurately. However, we do not guarantee that all information will be error-free or current.

We reserve the right to:

  • Change prices at any time.
  • Limit product quantities.
  • Refuse or cancel orders.
  • Discontinue products.
  • Correct errors after an order is placed.

3. Orders & Billing

You agree to provide accurate billing, shipping, contact, and payment information.

We may cancel or limit orders that appear fraudulent, unauthorized, or placed by unauthorized resellers, distributors, or dealers.

4. Shipping, Returns & Refunds

Shipping, returns, refunds, exchanges, and warranty claims are governed by our posted policies:

  • Shipping Policy
  • Refund, Return & Warranty Policy

Please review these policies before placing your order.

5. Product Use & Safety

KaffaGo products must be used only as intended and in accordance with all instructions, manuals, warnings, and applicable laws.

For lithium battery-powered products, including portable espresso machines, you are responsible for following all airline and travel regulations. Such devices should be carried in carry-on luggage and must not be operated during flight.

KaffaGo is not responsible for injury, damage, confiscation, fines, or losses caused by misuse, improper charging, unauthorized modification, or failure to follow safety instructions.

6. Third-Party Services

Our store is hosted by Shopify and may use third-party services for payments, shipping, analytics, marketing, customer support, and other business operations.

We are not responsible for third-party websites, tools, links, policies, products, or services.

7. Intellectual Property

All content on KaffaGo.com, including text, logos, product names, images, graphics, videos, designs, and website content, belongs to KaffaGo or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, sell, modify, or exploit any part of the website or our content without our written permission.

8. User Content & Feedback

If you submit reviews, comments, photos, ideas, suggestions, or other content to KaffaGo, you grant us the right to use, edit, publish, display, and share that content for business, marketing, and operational purposes.

You agree that your submissions will not violate any law, infringe third-party rights, contain harmful code, or include offensive, misleading, or unlawful material.

9. Prohibited Uses

You may not use our website or services to:

  • Violate any law or regulation.
  • Infringe intellectual property rights.
  • Submit false or misleading information.
  • Upload viruses or malicious code.
  • Scrape, crawl, spam, phish, or collect personal information.
  • Interfere with website security or functionality.
  • Harass, abuse, threaten, or discriminate against others.

We may suspend or terminate access if these terms are violated.

10. Privacy

Your submission of personal information through KaffaGo.com is governed by our Privacy Policy.

11. Disclaimer of Warranties

Our website and services are provided “as is” and “as available.”

We do not guarantee that the website will be uninterrupted, secure, error-free, or that all content will be accurate or current.

Except as expressly stated in our Warranty Policy, KaffaGo makes no warranties, express or implied, regarding products, services, or website use.

12. Limitation of Liability

To the maximum extent permitted by law, KaffaGo and its officers, employees, partners, suppliers, and service providers will not be liable for indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, lost data, replacement costs, or losses related to product use, website use, delays, errors, or third-party services.

Where liability cannot be excluded, our liability will be limited to the maximum extent allowed by applicable law.

13. Indemnification

You agree to indemnify and hold harmless KaffaGo, Inc., its affiliates, officers, directors, employees, suppliers, contractors, and service providers from any claim, loss, liability, cost, or expense arising from your violation of these Terms, misuse of our products, or violation of any law or third-party rights.

14. Termination

We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms.

Any obligations or liabilities incurred before termination will survive termination.

15. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date.

Your continued use of KaffaGo.com after changes are posted means you accept the revised Terms.

16. Contact Information

Questions about these Terms of Service may be sent to:

KaffaGo, Inc.
21 Orinda Way, C244
Orinda, CA 94563
United States

Email: support@kaffago.com
Phone: +1 (800) XXX-XXXX
Support Hours: Monday–Friday | 8:00 AM–6:00 PM Pacific Time